Privacy Policy
A. Introduction
The privacy of visitors to our website is very important to us, and we are committed to protecting it. This policy explains what we do with your personal data.
Your consent to our use of cookies in accordance with the terms of this policy when you first visit our website allows us to use cookies every time you visit our site.
C. Collection of Personal Data
The following types of personal data may be collected, stored, and used:
Information about your computer, including your IP address, geographical location, browser type and version, and operating system;
Information about your visits to and use of this website, including the referral source, length of visit, pages viewed, and website navigation paths;
Information such as your email address, name, and phone number, which you enter when making a reservation on our website;
Information that you enter when using the services on our website;
Information generated while using our website, including when, how often, and under what circumstances you use it;
Information relating to your reservation, services used, or transactions made through our website, including your name, address, phone number, email address, and credit card details;
Information contained in any communication that you send to us by email or through our website, including its content and metadata;
Any other personal data that you send to us.
Before you disclose another person’s personal data to us, you must obtain that person’s consent to both the disclosure and the processing of that personal data in accordance with this policy.
D. Use of Your Personal Data
Personal data submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal data for the following purposes:
Administering our website and business;
Personalizing our website for you;
Enabling your use of the services available on our website;
Providing services purchased through our website;
Sending statements, invoices, payment reminders, and collecting payments;
Sending non-commercial business communications;
Sending specifically requested email notifications;
Sending our email newsletter if you have requested it (you may inform us at any time if you no longer require the newsletter);
Sending marketing communications relating to our business or carefully selected third parties that we believe may be of interest to you, by post or, if you have expressly agreed, by email or similar technology (you may inform us at any time if you no longer require marketing communications);
Providing third parties with statistical information about our users:
Police of the Czech Republic – Foreign Police Department
Zelená Garance s.r.o., Čerpadlova 1034/2b, 190 00 Praha-Vysočany
Hostaway Opco Oy, FI-00180 Helsinki, Finland
Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Dublin
Dealing with inquiries and complaints made by or about you in relation to our website;
Keeping our website secure and preventing fraud;
Verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our private messaging service);
Other uses.
If you submit personal data for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
Without your express consent, we will not provide your personal data to any third party for their or any other third party’s direct marketing.
E. Disclosure of Personal Data
We may disclose your personal data to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.
We may disclose your personal data:
To the extent that we are required to do so by law;
In connection with any ongoing or prospective legal proceedings;
To establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and credit risk reduction);
To the buyer (or prospective buyer) of any business or asset that we are (or are contemplating) selling; and
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal data where, in our reasonable opinion, such a court or authority would be reasonably likely to order disclosure of that personal data.
Except as provided in this policy, we will not provide your personal data to third parties.
F. International Data Transfers
Data that we collect may be stored, processed, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Data that we collect may be transferred to the following countries, which do not have data protection laws equivalent to those in force in the European Economic Area: the United States, Russia, Japan, China, and India.
Personal data that you publish on our website or submit for publication on our website may be available via the internet around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to the transfers of personal data described in this section F.
G. Retaining Personal Data
This section G sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or purposes.
H. Security of Your Personal Data
We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal data.
All electronic financial transactions entered through our website will be encrypted.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
I. Changes
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy.
J. Your Rights
You may instruct us to provide you with any personal data we hold about you. Provision of such information will be subject to:
The payment of a fee of 50 EUR; and
The supply of appropriate evidence of your identity (for this purpose, we usually accept a notarized photocopy of your passport).
To the extent permitted by law, we may refuse to provide the personal data you request.
You may instruct us at any time not to process your personal data for marketing purposes.
K. Third-Party Websites
Our website includes hyperlinks to, and details of, third-party websites. We have no control over and are not responsible for the privacy policies and practices of third parties.
L. Updating Information
Please let us know if the personal data that we hold about you needs to be corrected or updated.
M. Cookies
Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. This identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be either “persistent” or “session” cookies. Persistent cookies are stored by a web browser and remain valid until their expiration date unless deleted by the user before that date. Session cookies, on the other hand, expire at the end of the user session when the web browser is closed.
Cookies generally do not contain any information that personally identifies a user, but the personal data we store about you may be linked to the information stored in and obtained from cookies. Blocking all cookies will negatively impact the usability of many websites. If you block cookies, you may not be able to use all the features of our website.
You can delete cookies that are already stored on your computer. However, deleting cookies will negatively impact the usability of many websites.